Position Overview
100% REMOTE POSITION Debt Settlement
Training 3 weeks
9 am to 6 pm EST (Mon - Fri)
2 week nesting period
8 am to 7 pm EST
After training, 40 hrs a week, 7 days a week with 2 days off
$7 USD starting
$7.50 after 90 days
β’ Handles Account Information Inquiries (General account inquiries, Creditors Status Update, Account information update, and Change banking information)
β’ Accommodates Draft and Program Changes Requests (Draft Change - Draft Increase/decrease/skip, Program Changes - Remove/Add/Re-Add Creditors, and Redrafts)
β’ During Available time agent are being skilled to handle Outbound Dialers to call for NSF/Redraft, Welcome/Courtesy Calls, use manual list for pending Settlement Authorizations.
β’ Handles concern for creditors who had gone legal, by submitting intake form.
β’ Handles questions related to settlements and general questions about negotiations.
β’ Handles Client Portal troubleshooting and pas...