Descripción y detalle de las actividades
Respond to customer inquiries and address requests related to available products and services.
Listen to customer requirements and complaints to identify root causes and support effective resolution.
Select appropriate solutions to customer issues and work efficiently to resolve them.
Anticipate customer needs by following up with existing clients to offer new orders or additional services.
Serve as the liaison between internal departments to provide clear and concise responses to the end customer.
Coordinate cross‑functional strategies to enhance the service experience for our customers.
Utilize the company’s continuous improvement system to optimize processes and customer service performance.
Prepare executive presentations, including OTD (On‑Time Delivery) and Lead Time metrics.
Analyze data to develop Pareto charts, performance dashboards, and other analytical reports.
Manage customer orders, complaints, and ser...