Job Description

The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

Job Responsibilities

•    Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and...