**Job Description**

The Customer Service Coordinator (CSC) position is responsible for providing exceptional service and communication to both internal and external customers in a professional manner. The CSC partners with other roles within the operations team to support client objectives and provide effective solutions to customer needs. This role is responsible for handling inbound inquiries via phone, email, and web formats with the objective of one-call resolution. The CSC will facilitate and resolve issues with product, order and service needs and ensure accuracy and maintenance of department databases and systems.

**Job Responsibilities**

+ Lead all inbound client facing activity (phones, emails, web, etc.), addressing client requests for orders, service and/or information on products, pricing, refunds, etc.
+ Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.
+ Engage client...