Description
We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.


Responsibilities:

• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.

• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.

• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.

• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.

• Respond promptly to cus...