Position Overview
Customer Service Coordinator / Coffee Specialist (B2B) Salary: $2,500 – $3,500
Allowances: None
Benefits: AWS + Performance Bonus
Employment Type: Full-time
Role Overview The role focuses on delivering excellent customer experience, resolving issues end-to-end, and coordinating with internal teams to ensure smooth order and service operations.
Key Responsibilities - Handle inbound B2B customer calls and emails professionally and efficiently
- Support order placement, product enquiries, and service requests
- Provide basic troubleshooting for machines and system/navigation issues
- Manage repair arrangements, follow-ups, and complaint resolution
- Handle billing, invoicing, and payment-related queries
- Own customer cases end-to-end to ensure resolution and satisfaction
- Manage escalations and complex service recovery situations