JOB TITLE – CUSTOMER SERVICE COORDINATOR

Identify Talent are supporting a leading UK manufacturer as they continue to strengthen their Customer Service function in line with ongoing business growth.

The Role

This is an excellent opportunity for a confident, proactive Customer Service Coordinator to take ownership of key customer accounts in a fast‑paced manufacturing environment. You will act as the main point of contact for several major customers, ensuring orders are processed accurately, communication is clear and timely, and OTIF performance is maintained.

Working closely with Planning, Supply Chain, Sales and Operations, you will ensure customer expectations are met while supporting continuous improvement across service and fulfilment processes.

Key responsibilities include:

* Acting as the primary contact for the Top 5 customer accounts, managing day‑to‑day communication.

* Building strong, trusted relationships through proacti...