Purpose of Role 

Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.

Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, artwork co-ordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.

The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.

Key Accountabilities & Responsibilities