⏰ Full-time

Customer Service Coordinator

🏢

Biffa

                    Location
                    📍 Alton, United Kingdom
                

                    Posted
                    📅 May 31, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

A quick look at the role
The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional customer service and query resolution for the customers of SWR Newstar. SWR Newstar was acquired by Biffa in 2019 and whilst it became part of Biffa, it remained independent and continues to this day to act as a standalone waste management broker. 
Location: Alton, Hampshire
Hours: Full Time - Monday - Friday  - 5pm - Hybrid working 
Permanent 
Salary: £26,227 
Your core responsibilities
You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
Listening to and understanding the needs of the customer.
Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
Engaging with ven...
                

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Job Details

⏰

Employment Type

Full-time

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