Customer Service Consultant

Location:
Sutton, GB, SM1 1DU

Brand: HSBC

Area of Interest: Branch and Retail Banking

Closing Date: Office Worker

Date: 21 May 2026

**Job description**

**Job overview:**

A branch-based customer facing role primarily focused on generating revenue by meeting customer needs to personal banking and Advance customer segment, may provide service where required.

Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition.
Undertakes all product sales except material risk products (where regulation permits) using EDRAS based sales process to discover customer needs.

Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.

Listed below are the outcomes performed by this role that directly aligns with key business goals.

**I...