The primary responsibility of the Customer Service Consultant is to manage patient and family complaints from intake through resolution, collaborating closely with department leaders to address concerns, improve communication, and ensure compliance with Ohio Department of Health and Joint Commission for Accreditation regulatory standards for documentation, follow up and reporting.

Customer Service Consultants lead the coordination, documentation investigation, and resolution of complaints; while collaborating across the organization to ensure compliance with regulatory standards and advance service excellence initiatives The role proactively identifies issues related to care delivery, patient rights, and access to services, supporting a culture of service excellence and continuous improvement.

The overall goal is to be the most trusted, compassionate, and patient-centered health system in the region – not only by outcomes, but by how people feel in our care at UC Hea...