Customer Service Consultant (Customer Care)

About Us

VitalCALL is Australia’s original provider of 24/7 personal emergency response alarms, helping keep people safe every day. Backed by Chubb and powered by API Group, global leaders in fire safety and security, you’ll join an organisation with over 200 years of experience protecting people, property, and communities worldwide.

About the Role

At VitalCALL, everything we do is centered around helping people feel safe and supported. In this role, you’ll deliver caring, professional service built on empathy, respect, and genuine human connection. You’ll be joining a global organisation where your work truly matters, making a real and measurable difference to individuals, families, and the wider community every day.

Reporting to the National Service and Quality Manager, this role focuses on welcoming new customers, following up on e...