Title: CUSTOMER SERVICE CLERK - Part-Time Location: United States-Connecticut-Groton Job Number: 260001JK Job Summary: Performs a variety of customer service duties which involve inventory management control taking special orders assisting customers with special requests providing layaway services resolving customer complaints etc. Duties and Responsibilities: Takes special orders for authorized merchandise including items from mail order catalog assists customers in selecting merchandise preparing required forms and determining cost and shipping charges. Coordinates with procurement personnel maintains appropriate files and follow-up as required. In cases of delayed merchandise notifies customers of new arrival date and coordinates delivery of merchandise. Upon receipt of merchandise checks for agreement with original order and as required makes necessary computations with regard to shipping charges and markup notifies customers of merchandise arrival and coordinates delivery. - Provi...