**Description**
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a **Customer Service Case Manager** working **on-site** in **Melbourne, Florida** , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
**What You’ll Be Doing**
The **Customer Service Case Manager** will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly. In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer ...