Customer Service Specialist

(Import/Export)

Birmingham City Centre

£30,000

Hours: 7.00am – 3.30pm

Are you passionate about delivering exceptional customer experiences on a global scale?

We’re looking for a proactive, solutions-driven Customer Experience Specialist to join a team and support customers across the Middle East & African region.

This is a fast-paced role and you will take responsibility for the customer from point of order to delivery. From managing complex international shipments and export compliance to building strong customer relationships.

Working in this role, you will be

* Delivering a first-class customer experience across all communication channels

* Managing and monitoring customer orders, pricing, quotations, and fulfilment

* Coordinating high-volume international logistics and export documentation

* Building strong relationships with customers and international collea...