📞 Customer Service

📍 Location: Belfast

💷 Pay: £13.97 - £32.55 per hour (depending on shift pattern)

📄 Contract: Temporary, ongoing

📅 Start Date: 22 June 2026

🌟 About the Role

Looking for a role where your work truly matters?

Join the UK's largest telecommunications provider, trusted for over 85 years to handle 999 emergency calls 🚑🚓🔥. This is more than a customer service role - every shift, you'll help people during some of the most critical moments of their lives.

Working within a 24/7 emergency operations centre, you'll support essential services including:

🚨 Emergency calls (999 / 112)
📖 Directory enquiries ((phone number removed))
🧏 Relay UK servicesAs a Customer Service Advisor, you'll be the first point of contact for callers in urgent and often distressing situations. You'll remain calm, gather vital information, and connect callers to the right emergency service quickly and efficiently.

This is a role w...