Overview

Customer Service Specialist required to manage customer inquiries, process orders, coordinate international shipments, and provide post-sales support in English and Spanish for an industrial company in Valencia.

Responsibilities

• Manage customer inquiries via phone, email, and other channels.
• Process orders and coordinate order entry and fulfillment.
• Coordinate international shipments, including documentation, tracking, and delivery coordination.
• Provide post-sales support and issue resolution in English and Spanish.
• Collaborate with sales, logistics, and other teams to ensure timely and accurate service.

Qualifications

• Experience in customer service (back office and/or business development) or a related role.
• Fluency in English and Spanish (spoken and written).
• Strong communication, problem-solving, and interpersonal skills.
• Experience with order proce...