SUMMARY:
The company is a globally recognised online trading broker, specialising in Forex (FX), CFDs, commodities, indices, and cryptocurrencies. With a strong presence in multiple
jurisdictions, including the South African market. The position is onsite and based in Cape Town CBD POSITION INFO:
Position Overview We are seeking a detail-oriented, client-focused Customer Service Associate (Settlements) to join our South African team in Cape Town. In this role, you will act as a key liaison between our clients and internal departments, primarily focused on the accurate and timely settlement of trades, processing of deposits and withdrawals, and ensuring all client transactions are completed efficiently and in line with regulatory and operational standards. Key Responsibilities • Serve as the first point of contact for settlement-related queries from clients via phone, email, and live chat. • Process and monitor client deposits, wi...