Invoice & Payment Processing: Utilize multiple systems to review, process, and audit carrier freight invoices and LDC network invoices.
Contract & Audit Accuracy: Read and interpret carrier contracts for accurate rating and audit balance-due invoices.
Documentation Management: Download, track, retrieve, and post proof of delivery documentation across various platforms.
System Maintenance: Adjust financial records within the Transportation Management System (TMS) and maintain overall TMS data integrity.
Process Control & Reporting: Generate weekly metrics and reports to manage process controls, track performance, and update freight payment Standard Operating Procedures (SOPs) periodically.
Issue Resolution: Collaborate with leadership to establish and achieve timelines for resolution. Act as the primary liaison facing both customers and carriers to resolve payment or billing issues swiftly.