Customer Service Assistant - BGC

Post Date: Thursday, March 16 2023 to Tuesday, May 16 2023

 Customer Service Assistant #1

JOB DESCRIPTION

 A customer service associate assists customers with inquiries related to a

commpany’s products and services. Customer service associates maintain adequate company and product knowledge to provide proficient service. Also known as customer service representative.

Customer Service Associate Responsibilities:

Attending training sessions to grow knowledge of products and to

develop customer service skills.

 Resolving phone, walk-in, mail, fax, and email customer inquiries.

 Processing and logging incoming calls into the CRM system.

Identifying customer needs.

Forwarding and escalating inquiries to relevant individuals and

departments.

 Contacting customers to give them accurate feedback on the

progress of their inquiri...