Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ

Salary: £11,313.12 per annum plus excellent benefits

Schedule: Part‑time, 14 hours per week, Monday to Sunday – Fixed term contract, 6 months

As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism.

Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer‑focused environment. This is a great opportunity if you’re looking for flexible part‑time hours and a role that offers training, development, and headroom for growth.

Responsibilities

• Handle telephone, email, and web‑based customer enquiries and bookin...