Position Overview
Key Responsibilities - Plan and deploy daily manpower resources according to weekly schedules
- Coordinate both contractual and ad hoc job schedules as part of the Client Success department
- Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
- Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
- Serve as the Quality Management Representative to maintain ISO compliance
- Act as the Single Point of Contact for clients within the assigned zone
- Respond to customer enquiries and provide timely resolutions
- Execute billing-related activities
- Collaborate with Area Managers to meet operational KPIs
- Handle administrative tasks alongside other team members
- Perform any other related duties as assigned by immediate superior
Key Result Areas (KRAs) - Timely and effective m...