Description

Key responsibilities include:

· Answering queries from customers via the phone or email professionally and efficiently.

· Responding to customers requests for analysis results, invoices and other general enquiries.

· Updating customer details when requested by the customer or internal team member.

· Booking, and then tracking, couriers to ensure samples are collected on time from customers and sample boxes are returned. Ensuring all courier and sample paperwork is accurate.

· Working alongside the Customer Services Manager and Accounts to submit invoices, purchase order numbers and reports.

· Receiving and distributing the post, whilst also ensuring the external post is franked.

· Build and maintain good working relationships with team members.

· Assisting with storage and collection of samples from the laboratory.