Position Overview
Pyramid8 are supporting a growing business in Morley to recruit a dedicated and resilient Customer Service Assistant to join our team based in Morley, Leeds. This role involves handling inbound calls from customers, primarily focused on taking payments for fines and providing support throughout the process.
Key Responsibilities:
Manage a high volume of inbound calls in a professional and efficient mannerAssist customers with making payments for outstanding finesProvide clear and accurate information regarding payment options and processesHandle sensitive conversations with empathy, patience, and professionalismMaintain accurate records of customer interactions and transactionsResolve customer queries and escalate issues where necessary What We’re Looking For:
Excellent communication and listening skillsAbility to remain calm and composed in challenging situations...