Responsibilities

• Greet guests and visitors with professionalism and courtesy;
• Handle phone calls, emails, and guest inquiries promptly;
• Coordinate reservations, transport requests, and special arrangements;
• Maintain accurate records and update guest profiles in the system;
• Process payments, issue receipts, and manage petty cash;
• Liaise with housekeeping, maintenance, and other departments for guest needs;
• Monitor lobby cleanliness and ensure welcoming ambiance;
• Assist with concierge duties and promote resort services or packages.

Job Specification

• Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field;
• Relevant experience in front office, reception, or customer service will be an added advantage;
• Good command of English and Bahasa Malaysia; proficiency in Mandarin will be an added advantage;
• Computer l...