Job Description

We are recruiting for Customer Service Assistants to join the catering department of Midlands Arts Centre (MAC) on variable hours contracts. Hours of work will include weekends and evenings.

Principal Purpose of Post

To ensure the highest level of customer service is achieved at all times to all customers of MAC and MAC user groups.

Key Responsibilities

Operational

• Deliver excellent customer service at all times and maximise customer satisfaction.
• Work in all areas of the food and beverage operation including the restaurant, all concessions, bar and catering for events.
• Wait tables, advising customers on the menu, taking orders correctly and delivering food and drinks to tables.
• Develop a sound understanding of all products, menu items and differing offers between the restaurant itself and all concessions.
• Produce drinks and snacks to approved company standards. <...