Customer Service Appointment Bookings Specialist (Spanish-speaking)
Location: Cape Town CBD
Job Summary:
We are seeking a bilingual (Spanish/English) Customer Service Appointment Bookings Specialist to handle customer service inquiries, book appointments, and provide exceptional service to our customers. You will work with customers via phone, email, or other channels, ensuring accurate appointment scheduling and addressing customer needs.

Key Responsibilities:
1. Handle customer inquiries and book appointments in a timely and professional manner.
2. Provide exceptional customer service, addressing customer concerns and resolving issues.
3. Utilize scheduling software to manage appointments and ensure accurate booking.
4. Communicate effectively with customers in Spanish and English.
5. Meet productivity and quality standards for appointment bookings and customer service.
6. Collaborate with internal teams to resolve customer ...