Full Time
Alexandria, VA, US
Clemson, SC, US
Raleigh, NC, US
Warner Robins, GA, US





Position Summary


LCI is seeking dedicated Customer Service Agents to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.


Duties & Responsibilities


+ Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.

+ Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution.
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