Customer Service Agent

Cebu City | Onsite

Caldwell Communications



Job Description

We are hiring Call Center Agents to assist customers with inquiries, bookings, account concerns, and general customer support. You will provide excellent customer service while ensuring smooth and accurate transactions and resolutions.



Key Responsibilities:

Handle customer inquiries and provide accurate information

Assist customers with bookings, account concerns, and requests

Resolve customer concerns and escalate complex issues when necessary

Process transactions efficiently and accurately

Meet performance goals related to quality and customer satisfaction

Maintain accurate records of customer interactions



Work Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Full paid customer service training provided



What to Expect:

Fast-paced...