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⏰ Permanent contract

Customer Service Agent - Tram

Keolis
Location 📍 Dubai, United Arab Emirates
Posted 📅 June 10, 2026
Work Type ⏰ Permanent contract

Position Overview

The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS).

MAIN RESPONSIBILITIES

  • Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.
  • Move around the System (DTAS) dealing with queries and incidents as required.
  • Provide mobile response to incidents.
  • Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.
  • Carry out controlled/uncontrolled/emergency evacuation of passengers.
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    Job Details

    Employment Type
    Permanent contract
    📊
    Category
    Other Transportation Workers
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Dubai, United Arab Emirates