Description
Our client in the nonprofit space is seeking a compassionate and service-oriented Customer Service Agent to support clients, donors, members, or community stakeholders with professionalism and care. This role is ideal for someone who enjoys helping others, resolving inquiries, and contributing to a mission-driven organization.


Responsibilities:

+ Respond to inbound calls, emails, and other inquiries from clients, donors, members, or community partners.

+ Provide accurate information regarding programs, services, events, or organizational resources.

+ Resolve customer concerns in a timely, professional, and empathetic manner.

+ Document interactions and maintain accurate records in internal systems.

+ Route complex issues to the appropriate department when needed.

+ Support outreach efforts, event communications, and general administrative tasks as assigned.

+ Maintain confidentiality and uphol...