Serve as the first point of contact for online gaming customers, delivering exceptional service via email and live chat while treating every customer like a VIP. Resolve enquiries efficiently, educate customers on platform features, and elevate issues where necessary to ensure a seamless and high-quality customer experience.

Key Responsibilities

• Respond to customer queries via email and live chat within SLA timeframes.
• Educate customers on platform features, payment methods, and bet types.
• Maintain professionalism and accuracy in all interactions.
• Navigate internal systems to resolve queries efficiently.
• Identify and resolve service issues promptly.
• Escalate complaints or unresolved issues.
• Log all customer interactions accurately in the Processing System.
• Communicate workflow and expectations clearly to clients.
• Support vendor‑related queries where applicable.
• Ensure...