Description
We are looking for a Spanish Speaking Customer Service Agent to support a mission-driven non-profit organization in New York, New York. This Contract to permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and providing dependable service across phone and email channels. The person in this role will handle registration-related questions, guide callers to the appropriate resources, and maintain accurate records while delivering a courteous and welcoming experience.


Responsibilities:

• Respond to incoming customer questions related to registrations, general services, and routine support needs.

• Direct callers to the appropriate call center team or department when issues require additional assistance.

• Provide timely and courteous support through phone and email while maintaining a positive customer experience.

• Enter and update customer information accurately in internal records ...