⏰ Full Time

Customer Service Agent

🏢

Waterbury Hospital

                    Location
                    📍 Middlebury, United States
                

                    Posted
                    📅 June 16, 2026
                

                    Work Type
                    ⏰ Full Time
                

Position Overview

Alliance Medical Group

Job Description
Title
Customer Service Agent
Department(s)
Call Center
Reports to
Call Center Manager
Job summary
The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality patient care.
Duties and Responsibilities:
Answers multi-line telephone promptly, and in a polite and professional manner.
Schedules patient appointments correctly, being certain to review appointment date, time, location, and provider name with caller. Informs caller of items to bring to appointment. Reminds caller of cancellation/no-show policy and to arrive at appointment 15-30 minutes e...
                

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Job Details

⏰

Employment Type

Full Time

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