German-Speaking Customer Support Agent

Umhlanga, Durban, Kwa Zulu-Natal | On-site | Full-time

We are hiring a German-speaking Customer Support Agent for an international retail project based in. You will support German customers across phone, email, and chat, ensuring excellent service for orders, deliveries, returns, and product enquiries.

Key Responsibilities Handle customer queries in German (phone, email, chat) Assist with orders, deliveries, returns, and product information Provide professional, friendly customer support Resolve complaints and escalate issues when needed Record all interactions accurately in systems Requirements German B2–C2 (spoken & written) Good English communication skills Matric / Grade 12 (essential) Customer service/call centre experience advantageous Strong communication and problem-solving skills Comfortable with rotational shifts, including weekends Benefits Competitive salary package Flight to Durban before start date + 20 nights' acco...