Position Overview
Overview
Level 1 Customer Service Representative on site in Call center.
Responsibilities
Manage incoming calls from customers.Assess customer’s needs and guide the customer accordingly.Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.Maintain acceptable call lengths while remaining friendly, informative and helpful.Maintain productivity and quality standards.Demonstrate appropriate sense of urgency for customer responses.Escalate customer issues appropriately and correctly.Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.Demonstrate knowledge and use of departmental resources, policies and procedures.Reach campaign goalsAll other duties as assigned. Qualifications