Our client is seeking a Customer Service Agent to join their team. As a Customer Service Agent, you will be part of the Help Desk support team supporting clients with technical issues. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

**Job Title:** Customer Service Agent

**Location:** Austin, TX

**Pay Range:** $18

**What's the Job?**

+ Diagnose and troubleshoot basic software and hardware problems for clients.
+ Log, document, and maintain records of client issues and resolutions.
+ Resolve simple problems promptly and escalate complex issues appropriately.
+ Assist clients by answering 'How-To' questions to improve their system usage.
+ Contribute to knowledge base entries based on client interactions and issues.

**What's Needed?**

+ At least 6 months of experience in a call cente...