Flexible Work, Better Balance
Customer Service Advisors – Ref: EE04326
Salary: £28,598 – £31,022 per annum
Contract Type: Full Time
Location: Civic Centre, Walsall
Hours: 37 hours per week
Term: Permanent
Walsall Council is committed to delivering high-quality services to our residents. Our Customer Experience Centre plays a vital role as the first point of contact for a wide range of council services.
This is a frontline customer service role where you will support residents by providing advice, guidance, and signposting via multiple access channels. You will act as a first point of contact for housing-related enquiries, resolving issues wherever possible and delivering a professional, efficient, and consistent customer‑focused service.
Our prevention‑focused and strength‑based approach is central to the way we deliver services within the Customer Experience Centre....