Proactive Personnel Ltd are seeking a dedicated Customer Service Representative to join our clients team based in the Wolverhampton area.

As a Customer Support Advisor, you will be the first point of contact for customers, managing a varied caseload of enquiries and issues. You will provide clear, timely support, resolve less complex issues independently, and escalate more technical or specialist matters through defined processes.

This role suits someone who is comfortable working with systems, following structured procedures, meeting KPIs, and communicating confidently with customers in a professional manner

Duties