Customer Service Advisor

Location: Cranfield, Bedfordshire | Office-based
Salary: £26,000 - £28,000
Hours: Monday – Friday 8.00am – 5pm and every other Saturday 8am - 12.30pm

The Role

You’ll be the first point of contact for customers, handling enquiries, booking appointments and coordinating mobile technicians to ensure a smooth, professional service from start to finish.

Responsibilities

Answer inbound calls and emails
Book and schedule jobs for technicians
Provide service advice and updates
Manage diaries, admin and payments
Liaise with insurers/suppliers
Deliver excellent customer service throughout 

Skills & Experience

Customer service or call handling experience
Strong communication and organisation skills
Confident with systems and admin tasks
Able to prioritise in a busy environment
Automotive/service industry experience helpful but not essential 

What’s on offer

Permanent ro...