Description

FJA are working with a national leader in the Water Industry , who are looking to recruit Customer Service Advisors. The role will be based out of their offices in the Walsall, West Midlands area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period.

We are looking for customer-focused, hard working individuals who have great organisational skills, a good attention to detail and great telephone manor.
Key responsibilities as a Customer Service Advisor:

Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.

Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules.

Inbound and outbound calls

Successful Customer Service Advisor will:

Have previous experience in ...