Position Overview
About the job
As one of our Customer Service Advisors specialising in Passenger Assistance you will be the first point of contact for customers calling in seeking help and advice when accessing the passenger assistance service You will provide verbal and written support to customers within agreed time scales and in an appropriate manner Our advisors are responsible for a variety of customer support matters which range from handling customer enquiries to resolving customer complaints. Salary: £25,604 (37.5 hour contract)
Expected Start Date: 9th February 2026 – 5 week induction including a training programme and supported grad-bay
Please note annual leave will not be available during the training and grad bay period
Your main responsibilities will be:
Deliver exceptional customer service Respond to inbound calls, emails and complaints from customers Achieve performance objectiv...