Customer Service Advisor - Orpington

We are seeking a motivated and customer-focused Customer Service Advisor to join our client's growing and dynamic team. This is an exciting opportunity to be part of a fast-paced organisation where they pride themselves on deliverying an outstanding customer experience. As a Customer Service Advisor, you will be responsible for providing professional and efficient support to customers via telephone, email, live chat and written correspondence.

Responsibilities as a Customer Service Advisor:

* Provisioning orders from initial placement through to completion.

* Managing and responding to customer communications across mulitple channels.

* Providing 1st line support for all customer enquiries.

* Arranging, organsing and overseeing couriers.

* Managing order delays and customer expectations.

* Handling billing queries, invoice analysis and taking payments.

* Maintaining and upd...