Ensure the timely recording of any safety incidents and customer complaints notified via Central Service Administration team
Processing Addition, Cancellation and Amendment SAF’s in a timely manner
Ensuring all the relevant documents are attached behind Group Contracts in Navision
Applying Endorsements on monthly basis (includes sending out Endorsement Prelists)
Uplifting callout rates on monthly basis
Invoicing Service Contracts (includes checking the Invoice Prelists for possible errors, manual invoicing, After Service Rendered invoicing, keeping Invoice Summary Sheet up to date)
Assisting with any SAF related queries
Providing Branch Support with any Service Administration related tasks (Updating PO numbers on existing Contracts, providing training as and when required, updating Navision with Customer email addresses or contact det...