Position Overview
Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.
Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers.
What will you be doing as a Customer Service Advisor:
Handling customer claims in a timely manner Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines. Archive department targets and expectations in line with agreed SLAs Deliver exceptional levels of customer service and satisfaction. Proactively resolve potential customer/depot issues Offer problem-solving solutions and follow up with departments with a ‘can do attitude’ Identify and report on any processes that result in a poor custome...