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⏰ Contract

Customer Service Advisor

Niyaa People
Location 📍 Marston Green, United Kingdom
Posted 📅 June 05, 2026
Work Type ⏰ Contract

Position Overview

Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre at the heart of service delivery. This is an excellent opportunity for a Customer Service Advisor to make a real impact while supporting residents, applicants and external agencies across a range of housing services including repairs, rents and homelessness.


This role would suit an experienced Customer Service Advisor, Contact Centre Advisor or Housing Customer Advisor with previous social housing experience who enjoys working in a high-volume environment and delivering excellent customer service.

Customer Service Advisor duties:

  • Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme
  • Handling inbound enquiries via phone, email, text and other communication channels
  • Having sensitive and supportive conversations to identify v...
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    Job Details

    Employment Type
    Contract
    📊
    Category
    Information and Record Clerks
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Marston Green, United Kingdom