About the role

A Customer Services Advisor will join our Customer Care team in Linwood, Scotland. The role focuses on delivering exceptional customer service and ensuring a positive customer experience in a fast‑paced environment. The ability to take full ownership of the customer journey and to resolve queries with efficiency, empathy and precision is essential.

Shift Pattern

Mon‑Sun, 5 days over 7. Specific shift times will be discussed at interview.

What you’ll be doing

• Demonstrate awareness of how your behaviour and actions impact colleagues, the Customer Service Centre and customers.
• Participate in regular 1:1s and coaching sessions with your Team Manager.
• Take personal responsibility for self‑development.
• Maintain a positive attitude and professional conduct at all times.

Customer Service

• Process own workload in a timely fashion and without error.
• Ensu...