Customer Service Representative

Location: Prescot
Salary: £25,789 per annum
Hours: Monday to Friday, 9:00am - 5:00pm
Excellent company benefitsAbout the Role

We are working with a well-established manufacturing business based in Prescot who are looking to recruit a Customer Service Representative to join their friendly and supportive team. This is a full-time, office-based role offering stable working hours and a competitive salary.

The role is a mix of customer interaction via phone and email, supporting customers throughout the entire order lifecycle.

Key Responsibilities

Handling customer queries via telephone and email in a professional and timely manner
Processing customer orders accurately on internal systems
Managing order-related queries, including amendments, deliveries and lead times
Providing after-sales support and resolving any issues or concerns
Liaising with internal departments such as production, logistics and sal...