Your responsibilities:

• Handling all customer interaction in a prompt, friendly, personalised and professional manner
• As a blended agent, interact with the customer across all channels
• Providing a high-touch experience for customers each and every time
• Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
• Promoting memberships to non-members
• Advising customers on the best services available
• Providing a value-add service that enhances the customer experience and builds our brands and service reputation
• Capture, maintain and ensure quality of customer data
• Identify and highlight any service-related issues, incidents or trends
• Highlighting and escalating issues as necessary
• Delivering and maintaining both individual and team targets

What distinguishes you?

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