Join HGS as a Customer Service Advisor this summer! Engage football fans while providing expert assistance and memorable experiences during World Cup 2026.
This role requires a passion for customer interaction and problem-solving in a dynamic setting. As an English Customer Service Advisor, you’ll handle inquiries through calls and chats, tailoring responses to each individual's needs. You will receive in-depth training to become a product expert and ensure a positive customer journey with each interaction.
Key Responsibilities:
• Communicate with customers via inbound calls and chat
• Identify customer needs through active listening
• Troubleshoot problems and offer product recommendations
• Document interactions and outcomes accurately
• Create exceptional experiences by owning interactions
Requirements:
• Must be at least 18 years of age
• Living in or able to work in Waterloo, Ontario
• Flexibility to work between 6 AM to 10 PM EST
• Strong Engli...